Refund Policy:
Once you purchase hosting, it is active almost immediately thereafter. Once it has been activated, it is considered used and fulfilled. There will be no refunds on any hosting purchases. Same with Domain names. Once you checkout, it is registered and you own it. We cannot stop registrations once they are confirmed. Double check the spellings and be certain it is correct before you buy these things.

Refund Policy: Why no refunds?
You may think it unfair, but is it really? We are not able to provide refunds as these items are not refundable to our company either.

If you have prepaid us in advance for a years worth of hosting, you received a discount to buy out some of the cost. If you prepay, it is also not refundable as you received a portion of the package. The harder part is on us for prepay if you need to hear that. We get instant funding and then it becomes, not an asset, but a liability to our company. We have been responsible enough to do prepaid accounts since our inception.

Why you?
Ask any of our current customers how we rate to their standards. Some of our first clients have been here since the beginning of it all. That is, in some cases about a 10 year relationship. The same can be said for most clients of ours. We have greater than a 95% retention rate with our clients. It is expected that some businesses will outgrow what we can offer them.

Any hidden, undisclosed fees or setup charges?
No. It may be an unfair question as well. Firstly, we do not charge a setup fee. With other companies, it is a non refundable fee that usually is just non refundable overhead fluff. We do not have hidden or undisclosed fees. One loop may be a customer looking to put a shopping cart on our server. You then need an SSL certificate. The SSL certificate requires the use of a private IP address. Normal accounts are shared hosting. To have a dedicated IP added to the hosting account, we do charge an extra $5 per month to allocate the IP address and a few dollars for the time to install the SSL certificate.

What about Bandwidth?
You may not hear this many places, but consider it unlimited. We do set each plan up on some defaults as follows: $9.95 - 1GB, $14.95 - 2GB and $19.95 - 5GB.  These are defaults, but we increase the bandwidth to fit your peak usages plus some extra. For the most part consider it unlimited bandwidth. That is unless your account becomes a serious bandwidth user. If your account becomes a serious bandwidth user, your site can adversely affect the other accounts on the server. You may be asked to move to a higher plan or pay for the bandwidth you use for a very reasonable fee per GB. If your hosting is more detrimental to the health of the server, you may be requested to move to a virtual or dedicated server. We may not be able to continue to accommodate your site if it is a monster bandwidth user. But if you are doing well, it should be considered a blessing to need your own server.

Can you match this companies price?
We really do not lower our standards to meet these other companies. Every company has their niche. Besides, If they can offer that much more for less (and still turn profit), they must know the value of their services. You will get what you pay for here. What you pay for is customer service and technical support. We know the quality of our equipment and will not sacrifice quality or continuity for a few dollars.

What about an uptime guarantee?
Agh, yes, the old uptime guarantee. We all have issues from time to time. Let us say that we do not particularly offer an uptime guarantee. Listen why. It is deceiving. What uptime are you expecting? In a 99% uptime scenario, how many hours can you be down per day? Is the uptime promise for a day week, month, year? The numbers equate differently by length. With a 99% uptime in just one month, that means they can be down almost an entire day per month. For a year can be two weeks down. It is also not offered when downtime occurs. You need to find it down and call. Then maybe they can give you a $2 credit. Our uptime thus far has been extraordinary. With the exception of a bad software update or two, we have been more than extremely reliable and dependable.

We also host our own sites and applications on our own hosting servers. If your site is down and you cannot work, neither can we. That certainly gives us incentive to remain up and running now doesn't it.

How secure are my website files?
All in all, fairly secure if you refer to not losing them to a hardware failure. The server is a RAID 1 array. To define that to you regulars, it is basically two of the same size hard drives running next to one another.  They both contain exactly the same data as its other counterpart. Security is when, god forbid, one drive fails. The second drive is a perfect mirror image of the drive that just failed. If the primary drive stops working, the mirror drive takes over as the new primary. The datacenter tech is notified and replaces the problem drive. The new drive resumes mirroring the second it is plugged in. Just as it should.

If you refer to backing data up? The server has a daily backup that runs on it. The backups are retained for a week out. Every eighth day, the backup from 7 days ago is dropped.

How can these other host companies be so cheap?
You sometimes get what you pay for. I could put a few thousand web customers on my servers too. Some of these other companies figure most sites have negligible amounts of traffic. They overload their servers and plan that the websites cannot possibly be busy at exactly the same time. When you need something they have online support ticket systems and email support only. Forget about getting them on the telephone. With Some of these hosts, one day your site is gone with a thousand other folks and the website and numbers are disconnected.  At this point in our company, we like being able to talk to our customers and give them individualized attention. We like email and support tickets too. They have a certain non urgency to deal with them as they are needed. When there is something urgent, you can call someone for immediate attention.

What is the deal with unlimited Email Accounts?
Simple. Email is a taxation on a servers resources. Also the technical support department. The more resources you need and have, the more you pay.

Unlimited email is also in a way, not feasible. at least in a pop3 server terms. You cannot possibly use hundreds of email accounts properly. While some users are getting mail, others are rejected after XX many simultaneous concurrent connections are already in progress to the server. That and outlook by default checks for mail over and over every few minutes. Now multiply that out times how many accounts you have and all other accounts on the server. You seeing the resource issue yet? You really want to keep things small and simple with POP3 email accounts.

If you need more than 15 or 20 POP3 email accounts, you may want to invest in a Microsoft Outlook Exchange Server Service and use the full Outlook. The handling power, reliability and ease of mail management with many users get really simple. You basically forward your mail record to an IP address of an exchange server. You deal with it as sort of a remote mail access. You can also take the expense and set up an internal office exchange server. You need a dedicated 24x7 machine running MS exchange server with a 24x7 internet connection with a dedicated IP.